Aquarium Culture (“we” and “us”) is the operator of
(https://aquariumculture.com) Aquarium Culture. By placing an order through this
On the website, you will be agreeing to the terms below. These are provided to ensure
both parties are aware of and agree upon this arrangement to mutually protect
and set expectations on our service.
1. General
Subject to stock availability. We try to maintain accurate stock counts on our
website but from time to time there may be a stock discrepancy and we will not
be able to fulfill all your items at the time of purchase. In this instance, we will
fulfill the available products to you, and contact you about whether you would
prefer to await restocking of the back ordered item or if you would prefer for us
to process a refund.
2. Shipping Costs
Shipping costs are calculated during checkout based on the weight, dimensions, and
destination of the items in the order. Payment for shipping will be collected
with the purchase.
This price will be the final price for shipping cost to the customer.
3. Returns
3.1 Return Due To Change Of Mind
Aquarium Culture will happily accept returns due to change of mind as long as a
request to return is received by us within 10 days of receipt of item and are
returned to us in original packaging, unused, and in resellable condition.
Return shipping will be paid at the customer’s expense and will be required to
arrange their own shipping.
Once returns are received and accepted, refunds will be processed to store
credit for a future purchase. We will notify you once this has been completed
through email.
Aquarium Culture will refund the value of the goods returned but will NOT
refund the value of any shipping paid.
3.2 Warranty Returns
Aquarium Culture will happily honor any valid warranty claims, provided a claim
is submitted within 90 days of receipt of items.
Customers will be required to pre-pay the return shipping, however, we will
reimburse you upon successful warranty claim.
Upon return receipt of items for a warranty claim, you can expect Aquarium Culture
to process your warranty claim within 10 days.
Once the warranty claim is confirmed, you will receive the choice of:
(a) refund to your payment method
(b) a refund in store credit
(c) a replacement item sent to you (if stock is available)
Delivery Terms
4.1 Transit Time Domestically
In general, domestic shipments are in transit for 2 – 7 days
4.2 Transit time Internationally
Generally, orders shipped internationally are in transit for 7 – 30 days. This
varies greatly depending on the courier you have selected. This is an estimation and might be shorter or longer depending on the situation. Please understand that this is a factor out of our control. We always try our best to ensure fast shipping time. Contact us for any clarification you need.
4.3 Dispatch Time
Orders are usually dispatched within 2 to 7 business days after the payment of the order is made.
Our warehouse operates on Monday – Friday during standard business hours, except
on national holidays at which time the warehouse will be closed. In these
instances, we take steps to ensure shipment delays will be kept to a minimum.
4.4 Change Of Delivery Address
For a change of delivery address requests, we may be able to change the address at
any time before the order has been dispatched, however, we cannot guarantee this and is subject to a case-by-case basis.
4.5 P.O. Box Shipping
Aquarium Culture will ship to P.O. box addresses using postal services only. We
are unable to offer courier services to these locations.
4.6 Military Address Shipping
We are able to ship to military addresses using USPS. We are unable to offer
this service using courier services.
4.7 Items Out Of Stock
If an item is out of stock, we will dispatch the in-stock items immediately and
send the remaining items once they return to stock or will refund the amount of the purchase price of the item that is out of stock.
4.8 Delivery Time Exceeded
If the delivery time has exceeded the forecasted time, please contact us so that we
can conduct an investigation.
5. Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be
able to follow the progress of their shipment based on the latest updates made
available by the shipping provider.
6. Parcels Damaged In Transit
If you find a parcel is damaged in transit, if possible, please reject the
parcel from the courier and get in touch with our customer service. If the
the parcel has been delivered without you being present, please contact the customer
service with the next steps.
7. Duties & Taxes
7.1 Sales Tax
Sales tax has already been applied to the price of the goods as displayed on the
website.
7.2 Import Duties & Taxes
Import duties and taxes for international shipments may be liable to be paid
upon arrival in the destination country. This varies by country and Aquarium
Culture encourages you to be aware of these potential costs before placing an
order with us.
If you refuse to pay duties and taxes upon arrival at your destination
country, the goods will be returned to Aquarium Culture at the customers
expense and the customer will receive a refund for the value of the goods paid,
minus the cost of the return shipping. The cost of the initial shipping will not
be refunded.
8. Cancellations
If you change your mind before you have received your order, we are able to
accept cancellations at any time before the order has been dispatched. If an
order
has already been dispatched, please refer to our refund policy.
9. Insurance
Parcels are insured for loss and damage up to the value as stated by the
courier.
9.1 Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed
their investigation into the claim.
9.2 Process for parcel lost in-transit
We will process a refund or replacement as soon as the courier has conducted an
investigation and deemed the parcel lost.
10. Customer service
For all customer service inquiries, please email us at
contact@aquariumcultureadmin or through our Contact Us page
